Write off unpaid invoices

When a client has gone out of business and will not be paying an invoice in full, then write-off the unpaid invoice value.

ClosedGetting Started

Setup required before use

 Who Can Use It? Where Is It?

Credit number settings

Sync Tax adjustments to accounting system

Create a credit note document template

Project manager

Director

Administrator

System Administrator

Projects > Invoices tab

Problem

A client has an outstanding invoice and has gone out of business. We will receive a component of the outstanding invoice amount. What do we do with the remainder of the unpaid invoice?

Solution

Enter any payments that will be received for the invoice. If this is done in your accounting package, use Connect to sync the invoice payment to Synergy first. Or, if not using Connect, then enter the payment value into Synergy manually. Next, write-off the outstanding invoice value that will not be paid. The write-off process will create a credit note for the outstanding balance, removing the outstanding balance from aged debtor reports.

ClosedWrite-off the unpaid invoice value by:
  1. Enter any payments that will be received for the invoice. This can be done by:
    1. Opening the Invoice > Payments tab and entering the payment value.
    2. Or by entering the payment value into your accounting package, and then using the Connect sync to transfer the payment back to Synergy.
  2. Open Projects > Invoice Maintenance List.
  3. Enter the project number and click the Search button.
  4. Highlight the invoice that will not be paid in full in the list.
  5. Select the 'Write off the unpaid value of the invoice' button in the toolbar.

Click the image above to view the invoice that will have the outstanding value written off.

  1. The credit note wizard opens. The unpaid invoice value to be credited is shown in red.
  2. Click Next.

Click the image above to view the write-off invoice wizard.

  1. Select the credit note date to be applied using the calender in the 'write off date' field.
  2. Click Finish.

Click the image above to view the write off date.

  1. The written-off value is shown as a credit note in the list.
  2. (Optional) Use the Invoice Properties window to print the credit note document.

Click the image above to view the written off value in Invoice Maintenance.

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