Credit the entire invoice

Learn how to credit the entire invoice value using the 'cancel invoice' feature. This can be used if the original invoice was raised in error and needs to be cancelled and re-created before it is sent to the client.

ClosedGetting Started

Setup required before use

 Who Can Use It? Where Is It?

Credit number settings

Sync Tax adjustments to accounting system

Create a credit note document template

Project manager

Director

Administrator

System Administrator

Projects > Invoices tab

Problem

I have created a final invoice and have just realised that the invoice is incorrect. I haven’t sent the invoice to the client yet so I can still make amendments. What method should I use to re-create the invoice?

Solution

Correct the invoice by cancelling the original invoice. This will return all the attached invoice transactions to WIP. After the invoice has been cancelled, you can then re-create the invoice and include the same transactions. The invoice details are corrected in the newly created final invoice.

ClosedComplete the following steps
  1. Open the Project > Invoices Tab.
  2. Open the incorrect invoice by double clicking the invoice in the list.
  3. Select the cancel invoice button in the toolbar.

Click the image above to see the cancel invoice button.

  1. Select the invoice 'cancel date' from the calendar. It is recommended that this is set to the same date as the invoice to make reporting on invoiced revenue easier.
  2. Click the Finish button.

Click the image above and see the cancellation date for the credit note.

  1. The original invoice has now been updated to reflect the cancellation. The entire invoice value is shown as credited. The cancellation of the invoice has returned all the linked transactions to WIP which allows the transactions to be re-invoiced.

Click the image above and view the cancelled invoice.

  1. As the original invoice has not been sent to the client, a credit note document is not required. If required learn more about how to print a credit note document.
  2. You can locate Cancelled invoices within the Project > Invoices tab by changing the list filter to either 'All' or 'Cancelled',

Click the image above to view the cancelled invoices list filter.

  1. The new invoice can now be created. Learn more about how to create invoices.

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