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QuickBooks (Reckon Accounts Premier)
found an error when parsing the provided XML text stream.
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 Solution
Check for duplicates in QuickBooks (Reckon Accounts Premier).
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The QuickBooks (Reckon Accounts Premier)
user has denied access.
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Solution
For the first time when you run the synergy sync a message appears to
allow applications to access the QuickBooks (Reckon Accounts Premier) data file. If
you've clicked No, this message will appear. You need to select Yes, Always
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This application does not have permission to access this QuickBooks (Reckon Accounts Premier)
company data file.
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Solution
The QuickBooks (Reckon Accounts Premier)
Administrator can grant access permission through the Integrated Application
preferences. The datafile has been opened in multiuser
mode. You must be logged in as single user mode.
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The message 'Unable to start QuickBooks (Reckon Accounts Premier)' is shown when using Synergy Connect. |
Solution
Within QuickBooks (Reckon Accounts Premier) open the Preferences configuration window. Locate the 'Integrated Applications' preference, and click the 'Properties' button.
On the 'Access Rights' tab check the box for the setting 'allow this application to login automatically'. Click OK to save this change.
Click the image below to see this setting in QuickBooks (Reckon Accounts Premier).
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An internal QuickBooks (Reckon Accounts Premier) access error occurred while trying
to access the QuickBooks (Reckon Accounts Premier) company data file
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Solution
The RDS drivers need to be installed
as the QuickBooks (Reckon Accounts Premier)
data files resides on a different server/PC to where the sync is being
run.
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Unable to cast COM object of type 'interop.QBxmlRp2.requestProcessor2Class'
to interface type 'Interop.QBXMLRP2.IRequestProcessor4'.
See full error details: This
operation failed because the QueryInterface call on the COM component
for the interface with -80A7-CC6fiE449A05} failed due to the following
error: no such interface supported (exception from HResult:0x80004002
(E_NOInterface)
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Solution
Install the QuickBooks (Reckon Accounts Premier) drivers.
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Unable to cast COM object of type "Interop.QBXMLRP2.RequestProcessor2Class"
to interface type "Interop.QBXMLRP2.IRequestProcessor4". This
operation was aborted.
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Solution
Contact QuickBooks (Reckon Accounts Premier).
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The version of QBXML that was requested is not supported or is unknown.
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Solution
Open Synergy. Open QuickBooks (Reckon Accounts Premier)
Connect. Select Settings. General tab. Change the
Version to the installation version on the PC.
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Please check QuickBooks (Reckon Accounts Premier) API is installed.
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Solution
Open Synergy. Open QuickBooks (Reckon Accounts Premier)
Connect. Select Settings. Review all settings, check Invoice items is
correct.
Locate QuickBooks
Connect settings to learn more.
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Payment of $xx for Invoice 'xx' cannot be imported because Invoice status
(Paid) does not allow payments to be imported.
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Solution
A credit has been created in Synergy and then gone over to QuickBooks (Reckon Accounts Premier),
however when the credit was applied, it was made as a payment. When a
sync is done, a new payment is trying to go over to Synergy, but shouldn't.
Remove the credit / payment in QuickBooks (Reckon Accounts Premier), apply credit
correctly. The system won't try and import a payment from QuickBooks (Reckon Accounts Premier)
again.
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Payment of $ invoice skipped because the invoice was not found.
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Solution
Administrator is required to log in to QuickBooks (Reckon Accounts Premier) to enable the
unlock of the data file.
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Payment import error 'a query request did not find a matching object in Reckon Accounts'. |
Solution
This error was caused by a product name change in the Reckon Accounts API. The error was only shown if reckon Accounts Connect was run and there were no payments available to be imported.
Upgrade to the 4.9.4 release (or higher) of Synergy, and the interface has been updated to handle this situation.
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Invoice 'xxx' failed to export: Error: There
is an invalid reference to Quickbooks Account '0' in the items. QuickBooks (Reckon Accounts Premier)
error message: Invalid Argument. The specified
record does not exist in the list.
The key words in this error are Account and Items - it is something
in these areas of the data setup in either Synergy or
QuickBooks (Reckon Accounts Premier).
So, i've highlighted the keywords in each of the
errors that we've reproduced so you know which areas will affect the sync
outcome.
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Invoice status does not allow payments error when parsing the provided
xml.
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Solution
Setup account items and then ensure client name is spelt the same.
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Invoice 'xxx' failed to export to QuickBooks (Reckon Accounts Premier) because: Error:
There was an error when saving a Invoice. QuickBooks (Reckon Accounts Premier) error message:
the transaction is empty
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Solution
QuickBooks (Reckon Accounts Premier)
does not accept $0.00 invoices. Open Synergy. Open
QuickBooks (Reckon Accounts Premier)
Connect > Settings >. General tab. Change
the Start from date to after
the $0.00 invoice date.
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Invoice 'xxx' failed to export to QuickBooks (Reckon Accounts Premier) because - Error:
there is an invalid reference to QuickBooks (Reckon Accounts Premier)customer
"yyy" in the invoice. QuickBooks (Reckon Accounts Premier)
error message: invalid argument. The specified
record does not exist in the list.
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Solution
Open Synergy. Open QuickBooks (Reckon Accounts Premier). Select Settings. Select
Customers tab. Ensure either Export All contacts
or Export Contacts with Invoices is selected.
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Item 'yyy' failed to export: Error:
There is an invalid reference to QuickBooks (Reckon Accounts Premier)Account
'yyy' in the items. QuickBooks (Reckon Accounts Premier)
error message: Invalid Argument. The specified
record does not exist in the list.
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Solution
Go to the Invoices settings tab. If you've selected
the option for Use Header item in QuickBooks (Reckon Accounts Premier), check that the
Header Item Account is correct and exists in QuickBooks (Reckon Accounts Premier).
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Item 'yyy' failed to export: Error:
There is an invalid reference to a parent
'yyy' in the Items list. QuickBooks (Reckon Accounts Premier)
error message: Invalid Argument. The specified
record does not exist in the list.
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Solution
The word Parent is the key here, as this record that is skipped is reliant
on subsequent data being added to QuickBooks (Reckon Accounts Premier), before this
record can be added.
Fix other sync errors and this error will then no longer occur.
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Invoice 'xxx' failed to export: Error: There is an invalid reference
to QuickBooks (Reckon Accounts Premier)Account 'yyy' in the items. QuickBooks (Reckon Accounts Premier)
error message: Invalid Argument. The specified
record does not exist in the list.
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Solution
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Check the Income Account in Synergy and
QuickBooks (Reckon Accounts Premier)
as they need to be the same. If the Income Account
in Synergy
doesn't exist in QuickBooks (Reckon Accounts Premier), then you will need to manually
enter it into QuickBooks (Reckon Accounts Premier), as Synergy is
unable to create new Income Accounts in QuickBooks (Reckon Accounts Premier) during a sync,
as a detailed setup is required.
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Ensure that if you use sub account names, that the colon
(:) is included in the Account Name, e.g. Consulting Income:Variations.
This will be found at the Invoices settings, Project
Attributes, Discipline or Cost Centre maintenance.
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Invoice 'xxx' failed to export: Error: There is an invalid reference
to QuickBooks (Reckon Accounts Premier)item 'yyy' in the invoice line. QuickBooks (Reckon Accounts Premier)
error message: Invalid Argument. The specified
record does not exist in the list.
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Solution
An Item will be rejected if the Income Account associated with it doesn't
exist in QuickBooks (Reckon Accounts Premier) or is not spelt the same in the
2 systems.
An Invoice will be rejected from the sync when part of the area that
you are using to pull data from on the project is incorrect. Once
these areas have been rectified, then Invoice will successfully sync to
QuickBooks (Reckon Accounts Premier).
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Ensure that the Item indicated at the Source, has an
income account allocated to it.
For example
If you are setting Cost Centres as Items,
then open Cost Centres in Synergy and allocate the Income Account against
each Cost Centre.
NOTE the income account must
exist in QuickBooks (Reckon Accounts Premier).
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Invoice 'xxx' failed to export: Error: There is an invalid reference
to QuickBooks (Reckon Accounts Premier)InvoiceLineItem Class 'yyy' in the
invoice line. QuickBooks (Reckon Accounts Premier) error message:
Invalid Argument. The specified record does not
exist in the list.
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Solution
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Go
to the Class tab in the Connect settings.
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Make a note of the Source that
is selected.
Source = Discipline or
Cost Centre
- Open the Sub Project and make sure a relevant Discipline or Cost Centre is attached.
- Open the Discipline or Cost Centre maintenance area and make sure the values are less than 20 characters.
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Invoice 'xxx' failed to export: Invoice 'xxx' cannot be exported to
QuickBooks (Reckon Accounts Premier)
because the invoice number already exists in QuickBooks (Reckon Accounts Premier).
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Solution
Invoice number in Synergy is
wrong
If by chance you've manually added an Invoice to QuickBooks (Reckon Accounts Premier),
however an Invoice number used correlates to a different invoice in Synergy
you can actually change the Invoice Number in Synergy to 'skip over' an
invoice number.
Locate Change the invoice number
to learn more.
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Warning - "Invoice 'xxx' was skipped: Invoices must have at least
one (1) non zero line".
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Solution
The message occurs if you have raised a $0 (zero dollar) invoice for
a project. As QuickBooks (Reckon Accounts Premier) cannot accept the $0 invoice, the
item is blocked from being included in the sync.
This warning message will be shown only once, in the first sync to QuickBooks (Reckon Accounts Premier)
after the $0 invoice is created.
If you require the information to be in QuickBooks (Reckon Accounts Premier), the information
will need to be manually entered.
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Warning - "Credit 'xxx' for invoice 'xxx' was skipped: Credits
must have at least one (1) non zero line".
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Solution
The message occurs if you have raised a $0 (zero dollar) invoice for
a project, and then later selected to cancel the invoice. When you cancel
the invoice the system creates a $0 credit note. As QuickBooks (Reckon Accounts Premier)
cannot accept the $0 credit note, the item is blocked from being included
in the sync.
This warning message will be shown only once, in the first sync to QuickBooks (Reckon Accounts Premier)
after the $0 credit note is created.
If you require the information to be in QuickBooks (Reckon Accounts Premier), the information
will need to be manually entered.
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'xxx' represents your Invoice
Number, where 'yyy' represents the data that needs to be modified at the
statement 'there is an invalid reference to QuickBooks (Reckon Accounts Premier)...'.
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Job number doesn't appear in
QuickBooks (Reckon Accounts Premier).
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Solution
Open Synergy. Open QuickBooks (Reckon Accounts Premier). Select Settings. Select
Class tab. Select the setting Export Project Number as a Class.
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Cancelled invoices appear
on statements.
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Solution
Resolve
Credits
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Go to Receive Payments.
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Select the Client.
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Tick / select the invoice that is outstanding that you
have actually now cancelled.
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Further down the screen you will notice a button Set
credits, click this.
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A little window will appear with the credit invoice
(negative amount).
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Select done then save and close.
Print statements
Then when you go to create the statements, there is an option at the
top to set Statement date and type, select the option All open transactions
as of statement date. This will ensure the applied credits are not printed
on the statement.
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Credits not appearing in QuickBooks (Reckon Accounts Premier).
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Solution
Open QuickBooks (Reckon Accounts Premier).
Go to Edit > Preferences. Select
Sales & Customers from the left panel, click on the Company Preferences
tab and uncheck 'Warn about duplicate tax invoice numbers'. Run
the Connect sync.
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QuickBooks (Reckon Accounts Premier) invoices imported
with zero values.
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Solution
The setting in QuickBooks (Reckon Accounts Premier)
for Sales figures needs to be set to Net (exclusive of tax). Check QuickBooks Net Sales Setting.
To then update the Invoices that have sync’d with zero amounts,
you can do 1 of 3 things:
Option 1
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Restore your QuickBooks (Reckon Accounts Premier)
backup.
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Delete the last QuickBooks (Reckon Accounts Premier) sync in Synergy. Locate
QuickBooks (Reckon Accounts Premier)
Delete a Sync topic for more.
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Edit the Sales figures setting in QuickBooks (Reckon Accounts Premier). Locate
QuickBooks (Reckon Accounts Premier)
Net Sales Setting topic for more.
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Re-run the sync.
Option 2
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Open each Invoice in QuickBooks (Reckon Accounts Premier) and manually enter the Invoice
amount.
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Edit the Sales figures setting in QuickBooks (Reckon Accounts Premier).
Option 3
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Delete the Invoices with zero amounts from QuickBooks (Reckon Accounts Premier).
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Delete the last QuickBooks (Reckon Accounts Premier) sync in Synergy. Locate
QuickBooks (Reckon Accounts Premier)
Delete a Sync topic for more.
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Edit the Sales figures setting in QuickBooks (Reckon Accounts Premier). Locate
QuickBooks (Reckon Accounts Premier)
Net Sales Setting topic for more.
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Re-run the sync.
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Undo a Completed Sync.
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Solution
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