QuickBooks errors and troubleshooting

After importing the job, contact and invoice file into QuickBooks (Reckon Accounts Premier), you may receive errors. Below are explanations for these errors and solutions. 

General Errors

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QuickBooks (Reckon Accounts Premier) found an error when parsing the provided XML text stream.

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The QuickBooks (Reckon Accounts Premier) user has denied access.

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This application does not have permission to access this QuickBooks (Reckon Accounts Premier) company data file.

  The message 'Unable to start QuickBooks (Reckon Accounts Premier)' is shown when using Synergy Connect.

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An internal QuickBooks (Reckon Accounts Premier) access error occurred while trying to access the QuickBooks (Reckon Accounts Premier) company data file

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Unable to cast COM object of type 'interop.QBxmlRp2.requestProcessor2Class' to interface type 'Interop.QBXMLRP2.IRequestProcessor4'.

See full error details:Closed This operation failed because the QueryInterface call on the COM component for the interface with -80A7-CC6fiE449A05} failed due to the following error: no such interface supported (exception from HResult:0x80004002 (E_NOInterface) 

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Unable to cast COM object of type "Interop.QBXMLRP2.RequestProcessor2Class" to interface type "Interop.QBXMLRP2.IRequestProcessor4". This operation was aborted.

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The version of QBXML that was requested is not supported or is unknown.

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Please check QuickBooks (Reckon Accounts Premier) API is installed.

Contacts Errors

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The name "Joe Bloggs" of the list element is already in use; Invalid argument.

Payments Errors

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Payment of $xx for Invoice 'xx' cannot be imported because Invoice status (Paid) does not allow payments to be imported.

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Payment of $ invoice skipped because the invoice was not found.

- Payment import error 'a query request did not find a matching object in Reckon Accounts'.

Invoices Errors

The messages that are displayed in Synergy after performing a sync are returned from QuickBooks (Reckon Accounts Premier). So it is difficult for Synergy to display a solution for these errors. So below are the key words to look out for in the errors that are returned and suggested modifications to be carried out in Synergy so the sync will continue error free.  

What to look for in a message

A Standard error that would be received is:

Invoice 'xxx' failed to export: Error: There is an invalid reference to Quickbooks Account '0' in the items. QuickBooks (Reckon Accounts Premier) error message: Invalid Argument. The specified record does not exist in the list.  

 

The key words in this error are Account and Items - it is something in these areas of the data setup in either Synergy or QuickBooks (Reckon Accounts Premier). So, i've highlighted the keywords in each of the errors that we've reproduced so you know which areas will affect the sync outcome. 

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Invoice status does not allow payments error when parsing the provided xml.

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Invoice 'xxx' failed to export to QuickBooks (Reckon Accounts Premier) because: Error: There was an error when saving a Invoice. QuickBooks (Reckon Accounts Premier) error message: the transaction is empty

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Invoice 'xxx' failed to export to QuickBooks (Reckon Accounts Premier) because - Error: there is an invalid reference to QuickBooks (Reckon Accounts Premier)customer "yyy" in the invoice. QuickBooks (Reckon Accounts Premier) error message: invalid argument. The specified record does not exist in the list.  

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Item 'yyy' failed to export: Error: There is an invalid reference to QuickBooks (Reckon Accounts Premier)Account 'yyy' in the items. QuickBooks (Reckon Accounts Premier) error message: Invalid Argument. The specified record does not exist in the list.  

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Item 'yyy' failed to export: Error: There is an invalid reference to a parent 'yyy' in the Items list. QuickBooks (Reckon Accounts Premier) error message: Invalid Argument. The specified record does not exist in the list.  

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Invoice 'xxx' failed to export: Error: There is an invalid reference to QuickBooks (Reckon Accounts Premier)Account 'yyy' in the items. QuickBooks (Reckon Accounts Premier) error message: Invalid Argument. The specified record does not exist in the list.  

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Invoice 'xxx' failed to export: Error: There is an invalid reference to QuickBooks (Reckon Accounts Premier)item 'yyy' in the invoice line. QuickBooks (Reckon Accounts Premier) error message: Invalid Argument. The specified record does not exist in the list.  

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Invoice 'xxx' failed to export: Error: There is an invalid reference to QuickBooks (Reckon Accounts Premier)InvoiceLineItem Class 'yyy' in the invoice line. QuickBooks (Reckon Accounts Premier) error message: Invalid Argument. The specified record does not exist in the list.  

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Invoice 'xxx' failed to export: Invoice 'xxx' cannot be exported to QuickBooks (Reckon Accounts Premier) because the invoice number already exists in QuickBooks (Reckon Accounts Premier).

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Warning - "Invoice 'xxx' was skipped: Invoices must have at least one (1) non zero line".

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Warning - "Credit 'xxx' for invoice 'xxx' was skipped: Credits must have at least one (1) non zero line".

'xxx' represents your Invoice Number, where 'yyy' represents the data that needs to be modified at the statement 'there is an invalid reference to QuickBooks (Reckon Accounts Premier)...'.

Troubleshooting

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Job number doesn't appear in QuickBooks (Reckon Accounts Premier).

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Cancelled invoices appear on statements.

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Credits not appearing in QuickBooks (Reckon Accounts Premier).

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QuickBooks (Reckon Accounts Premier) invoices imported with zero values.

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Undo a Completed Sync.

Solution

 

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