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What is Synergy Cloud Services?

Learn more about what is included in Synergy Cloud Services, and who can access the application, or Accounts and Support.

What is Synergy Cloud Services?

Synergy Cloud Services give Synergy Enterprise clients the opportunity to store and protect their business data in the Cloud so they can access it quickly, wherever they are – meetings, on site or at home. Data is automatically synchronised in real-time between the Cloud and their Synergy database. The range of Synergy Cloud Services will grow and change over time. The features currently include:

  1. Disaster Recovery ServiceClosedReplicates Synergy databases securely in the Cloud to help protect critical business data from fire, flood, robbery or service failure.
  2. Web & Mobile ApplicationsClosedAbility to enter timesheets and expenses and look up projects and contacts online from any computer, tablet or smart phone with a web browser.
  3. AccountsClosedPay any outstanding invoices for your Total Synergy products and services, or change the billing cycle.
  4. SupportClosedWatch training videos, download installation files or training manuals, and use the helpdesk log a request for assistance from the Total Synergy Support team.

The image below shows an overview of what modules are included in Synergy Cloud Services.

Click the image above to view what is included in Synergy Cloud Services.

Why use this Synergy Cloud Services?

Synergy Cloud Services gives you the freedom to access key Synergy data through ANY computer, smart phone or tablet – work, home or on the go – at a time that suits you.

Who can access Synergy Cloud Services?

ClosedApplication and Disaster Recovery

Synergy Enterprise clients can sign-up for Synergy Cloud Services, and gain access to the web and mobile Application once their Synergy database is replicated to the Cloud. The staff members setup in the Synergy Desktop Application have access to the application, when their Synergy staff record has their business email address entered. If the email address is missing or incorrect in the Synergy Desktop Application > Staff and Application Security list, then the email validation process for the corresponding staff will fail when they try and login to Synergy Cloud Services.

Tip: Read the FAQ's about logging into the Synergy Cloud Services Application.

ClosedAccounts Access

Access to accounts is allowed for the two users setup as Account Managers. The account managers are normally the staff members from your company that are listed on the Synergy license documents. Only the nominated Account Managers have access to the billing and security details.

Tip: Learn more about how to define which staff from your company have either Account or Support Access.

ClosedSupport Access

Which users from a company that can access Support will vary based upon if your company has selected to use Synergy Cloud Services Application. Users who can access Support are:

  1. Using Synergy Cloud Services Application - Synergy users with the access level of Project Manager or higher will have access to Support. This is available to Synergy Enterprise clients who have signed up for the Synergy Cloud Services Application.
  2. Not using Synergy Cloud Services - Who can access the helpdesk area is defined in the 'Account Security' section within Synergy Cloud Services. This area allows each company with an active Synergy license to define two account managers, and three support manager staff. Both the account managers and support manager staff will have access to the helpdesk area. Learn more about Account Security Settings.

Tip: Want a greater number of users to have access to Support? Sign-up for the Synergy Cloud Services Application by contacting the Total Synergy Team.

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