Open the Cloud Security page by clicking 'edit security' on the Accounts page within the Cloud Security Panel. Use the Accounts Security page to setup which staff at your company are the Synergy Account Managers and Support Managers, and view a list of the staff at your company that use the Synergy Cloud Application.
Use the Security section within Accounts to choose which staff are the Account Managers. The account managers can perform the following tasks:
Nominate who the main contacts in your company are for Support queries. The account managers and the nominated support managers will be able access the Support area. The following tools are available in the Support:
Tips:
Control which people have access to the Accounts to view the invoice details and make payments via credit card, and which people have access to Support and can use the training resources and log a new helpdesk call with the Total Synergy Support Team. Also check which of your staff have setup an account to use Synergy Cloud Services in the User Summary Panel.
If this box is not selected, your database is marked as unavailable for use with Synergy Cloud Services.
This means that all staff at your company cannot use all area of Synergy Cloud Services, including the administrator user making the change. Access to the application, support, and accounts will be removed.
Two Account Managers can be defined for each active Synergy license. Account Managers have access to the Accounts and Support within Synergy Cloud Services. Accounts is used to update the contact details for your company, and view the billing details. Support is used to log a new helpdesk call with the Total Synergy Support Team, watch training videos, and download installation files and training manuals.
Tip: Account Managers are the main point of contact for all license renewal and billing queries. They are normally the person that is listed on the Synergy contract.
Define which users are the main point of contact for Support enquires. The Support area in Synergy Cloud services is used to log a new helpdesk calls with the Total Synergy Support Team, watch training videos, and download installation files and training manuals.
Tip: Support Access staff and Account Managers both have access to the Synergy helpdesk via the Support area in Synergy Cloud Services. Learn more about who can access the Synergy helpdesk.
The user summary panel on the right displays a list of staff that have access to use Synergy Cloud Services. This is a read only list of the staff records from the Synergy desktop application. No actions are available in this panel. The following information is shown for each staff member:
Tip: All staff members shown with a green access level have created their profile for Synergy Cloud Services and are ready to enter web timesheets or expenses. When the Synergy Access Level is shown in grey text the staff member has never logged into Synergy Cloud Services.
Where: Find this on the Accounts dashboard. Click the usage button in the bottom left corner of the Cloud Security panel.
Why: Use this to see which staff have logged in to Synergy Cloud Services. If your staff are not in the list, then they have not yet used the web application. Check if your remote staff are logging in regularly to enter their timesheets or expenses.
Click the image above to view when staff last logged into Synergy Cloud Services.
The list shows the following details:
Looking for more help? Try reviewing the following topics: View Topics
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