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Support Dashboard

The support dashboard is shown after clicking the expanding menu button in the top toolbar , and then select Support. This opens the Support Dashboard by default. When the support area is already open, select the Dashboard button in the top toolbar to return this area.

What is the Support Dashboard?

The Support Dashboard displays a summary of the most recently updated:

  1. Helpdesk calls for your company.
  2. Training videos for Synergy Practice Management.
  3. Download files available to Install Synergy Practice Management, and Training Documents.

Use the Support Dashboard to get quick access to adding a new helpdesk call by clicking the button in the top toolbar. Learn more about how to use Synergy Practice Management by watching the training videos, by clicking the video image on the right. Or get a copy of the most training documents and installation files by clicking the 'Download' button.

Why use the Support Dashboard?

View the three most recent helpdesk calls which have been updated for your company, watch the most recent training videos, or view the most recent download files available for Synergy Practice Management.

Actions available

ClosedUpdated Helpdesk Calls Section
  1. Add a new helpdesk call ClosedClick the 'Create a Call' button on the right side in top toolbar, to send a request for assistance to the Total Synergy Support Team. Learn more how to Log a new Helpdesk Call.
  2. Search for a Call NumberClosed Type a number into the Call Number field in the top right of the screen to look-up a Synergy helpdesk call. Press enter to run the search.
  3. Open an updated helpdesk callClosedIn the Updated Helpdesk Calls List the last three updated helpdesk calls for your company are shown. Click the helpdesk call title to open the call and view the details. The information shown for each helpdesk call is the call number, title, status, priority, category, and updated date. Learn more about the helpdesk call fields in the Updating a Helpdesk Call topic.
  4. View All Helpdesk CallsClosedClick the text 'All Helpdesk Calls' to view a list of all open helpdesk calls for your company. Learn more about using Helpdesk Calls List.
ClosedRecently Added Videos Section
  1. Watch a videoClosedThe most recently added Synergy Practice Management training videos are displayed in this section. Click the Synergy image on the right to watch the video now. The video title, description, last modified date of the video are shown for each entry. Learn more about this feature in the Videos List topic.
  2. View all videosClosedClick the text 'All Videos' to open the list and see all the available Synergy Practice Management training videos. Learn more about Videos List .
ClosedRecently Added Downloads Section
  1. Download a fileClosedClick the 'download' button on the right of the screen to start the file download. The download file name, description, and published date are displayed for each row. Learn more about Downloads List.
  2. View all downloadsClosedClick the text 'All Downloads' to open a list of all Synergy Practice Management installation and training document files that are available for download. Learn more about Downloads List.

Tip: Click the Total Synergy logo in the blue toolbar to return to the Home page to select which area you are using within Synergy Cloud Services.

Want to learn more?

Looking for more help? Try reviewing the following topics: Concept Link IconView Topics

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