Rollback a completed Sync and updating MYOB AccountRight

Problem

A completed Synergy Connect Sync needs to be deleted to allow amendments to Synergy invoice or expenses data. When removing the Sync record from Synergy the MYOB AccountRight accounting system needs to be adjusted, to ensure that the financial figures match.

Solution

To ensure that your MYOB AccountRight accounting system and Synergy match please complete one of the two options below:

MYOB AccountRight Solution

Option 1

  1. Restore your MYOB AccountRight backup.
  2. Delete the last MYOB AccountRight sync in Synergy. Locate MYOB - Delete a Sync topic for more.  
  3. Amend the Synergy invoices if required.
  4. Re-run the sync.

Option 2

  1. Delete the Invoices and Expenses manually that were sent across in the Synergy Sync to MYOB AccountRight. Contact MYOB AccountRight Support for more information on this step.
  2. Delete the last MYOB AccountRight sync in Synergy. Locate MYOB - Delete a Sync topic for more.  
  3. Amend the Synergy invoices if required.
  4. Re-run the sync.

 

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