When planning an appointment the default scheduled hours total used is based on the office/staff calendar settings. This means that if you have set the start / end time of the appointment to be greater than those hours, only the max office hours is shown as the total scheduled time for the appointment in the capacity report. Uncheck the 'Use working hours to calculate capacity' box on a planning board appointment if you want to plan a staff member to work overtime, or outside normal office hours on weekends.
Example: Robert Howard is planning to work extra hours on a project task to meet a deadline. He will be working an 11 hour day to complete the Design work. The normal office hours are set to 8 hours. Unchecking the working hours box on the appointment will show that Robert will work 11 hours instead of 8 hours on this date.
Change the appointment to use working hours by:
- Open the appointment and uncheck the 'Use working hours to calculate capacity' box.
- Update the start time and end time of the appointment to include the out of office hours time required.
- Save and close the appointment.
Click the image above to view the check box on the appointment for scheduled vs working hours.
- The capacity report and planning board will show this appointment schedule time as the working hours selected.
Click the image above to see the appointment on capacity board using scheduled hours.
Tip: Uncheck the working hours box to plan staff members to work on weekends, and have that task show in the My Schedule plugin and timesheet history for that staff member.