Unable to view reports
Solution
If you receive an error:
Could not load file or assembly Microsoft.ReportViewer.WinForms. Version=8.0.0.0. Culture=neutral
when trying to view a report, this means you have an older Synergy install on the PC. No problem, you just need to get the Reportviewer.exe and install it on the PC.
- Click the link to go to our Support area in Synergy Cloud Services and Download the Micosoft Report Viewer.
- Click the 'Download' button shown on the right side of the file reportviewerSP1.exe. This will save the file to the 'Downloads' folder on your PC.
- Close Synergy and all other applications.
- Double click and run the ReportViewer.exe.
- Follow the prompts.
- Open Synergy and check that the reports run.
- Apply this executable to all other PCs.
64 bit PC
Solution
A different Framework version is required on 64 bit PCs. Insert the original install disk and run the setup.exe. Alternatively browse the Help Desk for the correct Framework version for 64 bit PCs or obtain it from the Microsoft website.
Unable to drag and drop reports.
Windows 7
If you are running Synergy only as an Administrator (all other applications running at different privileges) then when dragging files from explorer (one set of privileges) into Synergy (different set of privileges) you are unable to.
Solution
You will need to turn on UAC.
MS Outlook® plugin
The plugin toolbar is not appearing in MS Outlook®. You've registered the MS Outlook® plugin toolbar, however the toolbar is not seen in MS Outlook®.
The toolbar in MS Outlook®
Solution 2007
- Open MS Outlook®.
- Go to Tools > Trust Centre > Add-ins.
- Select Manager: COM Add-ins from the drop down and select Go.
- Here in the list of available COM add-ins the MS Outlook® add-in is here.
- Tick the box to activate it.
- Click OK. The toolbar can now be seen in MS Outlook®.
Solution Office 2003
- Go to Help > About MS Outlook® > disable items.
- The add-in will appear in the list of disabled items, if it does select enable and restart MS Outlook® and Synergy.
Sync to Outlook is not working
When clicking on the Sync to Outlook button you get the message. Could not load file or assembly 'Microsoft Office.Interop.Outlook.Version=12.0.0.0. Culture=neutral, PublicKey Token=71e9bce111e9249c' or more of its dependencies. The system cannot find the file specified.
Solution.
Option 1
- Click the link to download the file from Support in Synergy Cloud Services. The file is named: "microsoft.office.interop.outlook.zip"
- Click the 'Download' button on this file. It will be saved to the 'Downloads' folder on your PC.
- Open the zip file and extract the contents to be saved to c:\Program Files\Total Synergy\Bin.
Option
2
We use a .NET programmability support in the MS Office® suite, however on a standard install of MS Office® this feature does not get installed.
Follow these instructions to resolve this on any PC that is having the problem:
- Open Control Panel > Add Remove Programs.
- Select the Office Install > Select Change.
- Use the Add/Remove Features> Next.
- Tick the box Choose advanced customisation of applications > Next.
- Expand out Microsoft Office Excel. At the option .NET Programmability Support click the drop down and select Run From my computer.
- Repeat this for MS Word® and MS Outlook®.
** YOU MAY BE PROMPTED FOR THE ORIGINAL MICROSOFT INSTALLATION DISK
- Select Update.