Reset Connect

What you should consider BEFORE pressing the 'Reset' button in MYOB V19 (Classic) or QuickBooks (Reckon Accounts Premier) Connect.

ClosedGetting Started
Setup required before use Who Can Use It? Where Is It?

Setup MYOB Connect Instructions

Setup QuickBooks (Reckon Accounts Premier) Connect Instructions

Administrator

System Administrator

Connect > MYOB Connect > Settings > Reset button

Connect > QuickBooks (Reckon Accounts Premier) Connect > Settings > Reset button

Tip: These notes do not apply to MYOB AccountRight Live Connect or Xero Connect products.

Problem

I’ve got a problem with Connect, I’ll just press Reset. Before you touch that button…

Solution

Each time sync is created with Connect a flag is allocated against the invoice, credit and payment. This is stored in the database so next time the sync is executed, Synergy knows not to send the same record again.

If the datafile is 'reset', then this flag is removed. The next sync that is generated will detect that all the invoices, credits and payments records need to be exported again. For this reason use the reset with caution!!

The reset the datafile feature is available for MYOB AccountRight and QuickBooks (Reckon Accounts Premier) Connect (Not required for Xero Connect).

Contact Total Synergy Support before you reset the data sync. We may have a better solution than resetting all records, to stop the records from being re-sync’d to your accounting system.

ClosedOption 1: Reset the datafile
  1. Opening Connect for MYOB AccountRight or QuickBooks (Reckon Accounts Premier).
  2. Click the Reset button on the General tab.

Click the image above to see the Reset datafile button.

  1. Click Yes on the confirmation pop-up window.

  1. The datafile for Connect has been reset. Close the settings window.
ClosedOption 2: Undo previous sync (Recommended)

Instead of resetting the datafile you can use the 'Undo Previous sync' feature. If you use the Undo the Sync feature it resets only the items sent across in that Connect run. Whereas if you use the Reset the datafile option it resets every item ever sent across using Connect.

Undo the previous sync by:

  1. Open Connect List where the previous runs are shown.
  2. Use the list filters in the top right corner to adjust the list to display the required sync that you want to undo.
  3. Click the Undo the sync button in the top toolbar.

Click the image above to view the undo the sync button.

  1. Click Yes on the confirmation pop-up message.

  1. The single sync run has been reset. The items included in that sync can now be amended, and transferred back to you accounting package in a later sync run.

Tips:

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